Refund policy

Return and Refund Policy

Last Updated: June 21, 2026

Thank you for shopping at Harry Styles Merch Store. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

For any questions regarding returns or refunds, please contact us at info@store-hstyles.shop.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is damaged, defective, or incorrect.
  • The item is unused, unworn, and in its original condition.
  • The item includes all original tags, packaging, and accessories.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products
  • Gift cards
  • Downloadable digital products
  • Clearance or final-sale items
  • Items showing signs of use, washing, or alteration

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or defect

We will review your request and, if approved, offer a replacement, exchange, or refund.

4. Return Process

To initiate a return:

  1. Email info@store-hstyles.shop with your order details.
  2. Wait for return instructions from our support team.
  3. Package the item securely.
  4. Ship the item to the return address provided by our support team.

Returns sent without prior authorization may not be accepted.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method.

Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

6. Shipping Costs

  • Original shipping charges are generally non-refundable.
  • Customers are responsible for return shipping costs unless the item was defective, damaged, or shipped incorrectly.
  • If a refund is approved due to our error, we may reimburse reasonable return shipping costs.

7. Exchanges

We may offer exchanges for:

  • Damaged products
  • Defective products
  • Incorrect items received

Exchange requests are subject to product availability.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled and must follow the return process described above.

To request a cancellation, contact info@store-hstyles.shop as soon as possible.

9. Lost or Delayed Shipments

If your package is delayed or appears lost in transit, please contact us.

We will work with the shipping carrier to investigate the issue. Resolution times may vary depending on the carrier's policies and procedures.

10. Chargebacks

Before initiating a chargeback with your payment provider, please contact us at info@store-hstyles.shop so we can attempt to resolve the issue directly.

11. Contact Us

For all return, exchange, and refund inquiries:

Harry Styles Merch Store
Website: store-hstyles.shop
Email: info@store-hstyles.shop

We are committed to providing fair and efficient resolutions for all customer concerns.